Milestone Credit Card App Not Working: Login, Balance and Payment Problems

If your Milestone credit card app is not working, the problem may be with the app itself, your login information, or the way your account balance or payment information is being displayed. The current Concora Credit app is used to manage Milestone Mastercard accounts, including checking your account, making payments, reviewing transactions, activating your card, and managing your account information.

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Why Is My Milestone Credit Card App Not Working?

If the Milestone app is not working properly, start with a few basic troubleshooting steps. Make sure you have an active internet connection and check the App Store or Google Play to see whether an updated version of the Concora Credit app is available.

• Close and reopen the app. A temporary problem can sometimes be cleared simply by completely closing the app and opening it again.
• Check your internet connection. If the app is stuck on a loading screen while you are connected to Wi-Fi, try switching to your cellular data connection to see if the problem continues.
• Update the app. Check your phone's app store for an available Concora Credit app update.
• Restart your phone. This can clear temporary problems that prevent an app from working correctly.
• Clear the app cache on Android. If the app is freezing or repeatedly getting stuck while loading, go to your phone's application settings, select the Concora Credit app, and clear its cache.

If you are using an Android phone, clearing the cache is different from clearing the app's data. Start with the cache rather than clearing the app's data, since clearing data may remove stored login information and require you to sign in again.

If the app still does not work after these steps, try logging into your account through the online account portal. If you can access your account online but cannot use the mobile app, that can help determine whether the problem is with the app rather than your account.

Why Can't I Log In to My Milestone Credit Card App?

If you cannot log in to the Milestone app, first make sure you are entering the same login information you use to access your Milestone account online. If you recently changed your password, make sure you are using the new password rather than an older one saved on your phone.

If you have forgotten your password, use the available password-reset option rather than repeatedly entering a password that may no longer be valid.

Some users may also run into problems with the app's biometric login. If you normally use fingerprint or facial recognition and the biometric login is not working, try switching to a manual login with your username and password instead.

If the login appears to work but the app immediately sends you back to the login screen, close the app completely and try logging in manually again. You can also try accessing your account through the online account portal. If the website works while the app continues sending you back to the login screen, the problem may be specific to the mobile app.

If neither the app nor the online account will let you sign in, you may need to contact customer service to determine whether there is an account-access problem.

Why Is My Milestone Credit Card Balance or Payment Not Showing in the App?

If you recently made a payment or used your Milestone card and the information in the app does not look right, don't immediately assume that the payment failed or that you need to make another payment.

Some account information may take time to appear in the mobile app. In particular, payment information can sometimes take 24 to 48 hours to appear in the account.

Before making another payment, close the app and reopen it to see whether the account information has updated. You can also log into your Milestone account through the online account portal at www.concoracredit.com to check your account information outside the mobile app.

If you are unsure whether a payment was received, check the online account before submitting another payment. Making a second payment simply because the first payment has not appeared in the app could result in paying more than you intended.

The Concora Credit app is designed to let cardholders make payments and stay up to date with their transactions, but a payment or transaction that you just made may not immediately appear in the app's balance or transaction history.

What If the Milestone App Still Isn't Working?

If you have updated the app, checked your connection, restarted your phone, tried clearing the cache, checked your login information, and attempted to access your account online, but the Milestone app still isn't working, contacting customer service may be the quickest way to find out whether the problem is with your account.

Milestone currently lists 1-800-305-0330 as its toll-free customer service number. Customer service is listed as available Monday through Friday, from 6:00 a.m. to 6:00 p.m. Pacific Time.

If you are having trouble with the app when a payment is due, don't wait until after the due date to address the problem. Contact Milestone customer service if you need help determining whether a payment was received or need another way to manage your account.

If the mobile app is the only thing that isn't working and you can still access your account online, you can use the online account portal while the app problem is being resolved.

Has Your Credit Improved Since You Got Your Milestone Card?

If you originally got your Milestone Mastercard while rebuilding your credit, you may not be in the same credit situation today.

• Your credit score has increased. You may now qualify for cards that were not available to you when you first applied.
• You've been making your payments on time. A history of responsible payments may have helped improve your overall credit profile.
• You've had the card for a while. The card that made sense when you were rebuilding your credit may not be the best fit for your current situation.
• You're paying fees on the card. If your credit has improved, it may be worth seeing whether you can qualify for a card with different fees or features.

If your credit situation has changed, you can use our credit card tool below to see what options may be available based on your current credit profile. It's completely free to use, and checking your options does not hurt your credit score.

If you're trying to fix a problem with your Milestone app, take care of that first. Once you've taken care of your account issue, you can come back and use our credit card tool below to see whether there are other options available to you.

Looking for a Different Credit Card?

If your credit has improved since you first opened your Milestone account, take a look at the credit card options available to you now.

➤ Explore Credit Cards for Fair Credit

Your credit situation today may be very different from when you first opened your Milestone account. Before automatically continuing with the same card year after year, take a few minutes to see what alternatives may be available.